Tool support
Upload, preview, crop, label, output, format, and download questions.
Email support
support@tinygiantapps.com
Email is the official support channel for BeforeAfter.online. We aim to review ordinary support messages within five business days, but response time can vary.
Do not attach private before/after photos unless you intentionally want the support recipient to receive and inspect them. The website does not upload your selected photos, but an email attachment would leave your device.
What to include in a bug report
- The page or tool you were using.
- Your device type, operating system, and browser version.
- The selected output preset, FPS, duration, and fit setting.
- The exact error or status message.
- Steps that reproduce the issue.
- Whether the problem occurs with non-sensitive test images.
Please do not send passwords, government identification, health records, or other unnecessary sensitive information.
Topics we can help with
Accessibility
Keyboard, focus, screen-reader, contrast, motion, or readability barriers.
Privacy
Questions about local image processing, advertising services, or applicable data requests.
Corrections
Report inaccurate instructions, broken links, or unclear compatibility information.
Before contacting support
The Help and troubleshooting page covers common image-loading, browser-recording, WebM, crop, speed, and download issues. The complete video guide explains the recommended workflow.